A simple hotel mistake that could cause you to lose your room
A WOMAN issued a travel warning after her hotel almost gave her a hotel room because she didn’t check in early enough.
Traveler Rachel Kelly booked a hotel room in Pennsylvania.
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Even though the check-in time was at 3:00 pm, she said she received a call from the hotel at 4:00 pm to see if she would be coming again.
She said in her tik tok video: “The Marriott just gave me a new fear that I didn’t even know I should be aware of.
“They called me even an hour after check-in (4pm) to see if I would come or they would give my room away.
“This has literally never happened to me before, and I checked some places at midnight without telling them in advance. Since when has this become the norm?
Despite this, she told daily point that the hotel eventually flagged her as still arriving.
However, they would call her a “red-eye” arrival, despite the fact that she arrived at the hotel at 6:00 pm.
She added that she would now be “always nervous about hotels.”
Videos on TikTok have been viewed more than 860,000 times.
Some people were horrified by the rules.
One person wrote: “This is a bit wild! I drive 10 hours twice a year and always stay at the same hotel around midnight and they never called me or upset me.”
Another person said, “I’ve had this happen, so I always let them know when I’m late. I also check in on the mobile app if possible.”
People who claimed to work in the hospitality industry also joined.
Someone said, “I used to work at Marriott. They have oversold rooms and there is probably no one in the area to relocate people to, so they are trying to get a cancellation.”
A hotel spokesperson told Sun Online Travel: “As part of our commitment to providing our guests with an enhanced experience, the hotel attempted to contact this guest prior to check-in to offer an upgrade based on loyalty status.
“This offer was not clearly communicated during return calls with the guest, leading to concern circulating on social media.
“In no way was her booking at risk of being cancelled. We apologize for any confusion this may have caused.”
The hotel employee told me what a big mistake people make when checking in.
And here’s how to get free breakfast at the hotel.
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